SHIPPING POLICY

Last Update 16 Mac 2023
DUTIES &TAXES


Malaysia (Local)
Sales tax will be charged according to the province of delivery. NO duties will be charged upon delivery.

International
We cannot guarantee that you will or will not be charged any customs taxes or duties.  All taxes, duties and customs fees are the responsibility of the recipient of the package.

When a package is shipped from Pattushastra, duties, and taxes unpaid, and do not collect VAT, duties and/or taxes and cannot estimate what the charges may be. For more information regarding your country’s customs policies, please contact your local customs office.

The carrier will charge the recipient, all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. The local post office or carrier can give the required information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.  We cannot ship to parcel lockers or forwarding services.

PLEASE NOTE:  Customs may hold your package for further screenings. There is no guaranteed date of release, and we cannot supply any details regarding this process.

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Rates & Time

All domestic and international orders will be out to GDEX courier service within 24-48 Hours! During business operating days only (excluding weekends / public holidays). If you require your order sooner, please contact us to arrange a customized shipping.

  • Standard shipping for Malaysia is 2 to 5 business days.
  • Standard shipping for international is 7 to 10 business days.

All delivery estimates are estimates only. These do not include processing time. Each item may have a different processing time. Please contact us to inquire about express shipping and rush orders. Please be honest with the event date and your preferred arrival date so we can give you an appropriate response. We will do our best to reach your deadline.

Shipping Rates

Country

Base Rate

For every additional

1KG add-on

East Malaysia

RM 10

RM 5

West Malaysia

RM 20

RM 15

Brunei / Indonesia

RM 160

RM 50

Singapore

RM 50

RM 20

USA/Canada

RM 240

RM 80

United Kingdom

RM 230

RM 75

Australia/New Zealand

RM 230

RM 65

India/Sri Lanka

RM 225

RM 55

Saudi Arabia

RM 350

RM 140

*Prices are in MYR based on the weight and volume of 1 Product.
*All our product is within the weight of 1KG (Kilogram). For each sub subsequent product that is added to your shopping cart will add the additional shipping charges-based rate shown in the above table.

Please contact us if you require express shipping as the shipping rate is different for each requirement.

 

INCOMPLETE DELIVERIES

Pattushastra is not responsible or liable to give you a refund if orders are lost or not delivered on time due to:

  • incorrect information being provided at the time of purchase. This includes, but is not limited to, phone number, address, email address or any other important information.
  • failure to make required customs, duties, or tax payments.
  • failure to pick up your package from your carrier location.
  • failure to provide required order details such as measurements and design by requested date.
  • failure to provide full payment.

Once an item leaves us and is shipped, we are not responsible for lost or damaged packages.

ALL ORDERS: We reserve the right to cancel any orders.

 

CONTACT US

If you have any other questions, please email us at [email protected]

Thank you!

 

– All sales are final and NO refunds unless damage/faulty item(s). Including shipping Costs –