At Pattushastra, all purchases made on our website are considered final. We do not accept order cancellations unless there is a valid reason, subject to approval by our team.

ELIGIBILITY FOR CANCELLATION

1. Cancellation requests must be submitted within 12 hours of placing the order.
2. Cancellation of order is only eligible before the product is shipped.
3. Cancellations will only be considered for valid reasons (e.g., duplicate orders).
4. The final decision on whether an order can be cancelled rests solely with Pattushastra.

ORDERS PLACED BY MISTAKE

1. If an order has been paid and placed by mistake due to the customer’s error, we do not offer cancellations.
2. If, under exceptional circumstances, Pattushastra approves a cancellation, a processing fee will be charged, which will be deducted from the refund amount.

HOW TO REQUEST A CANCELLATION

1. To request a cancellation, email us at [email protected] with your order number and reason for cancellation.
2. Our team will review the request and notify you of the decision.

REFUNDS FOR APPROVED CANCELLATIONS

1. If a cancellation is approved, any refund (if applicable) will be processed within 7–10 business days, minus any transaction or processing fees.
2. If an order has already been processed or shipped, cancellation will not be possible.

EXCEPTIONS

1. Pattushastra reserves the right to cancel orders due to unforeseen circumstances such as stock unavailability, pricing errors, or payment issues. In such cases, a FULL refund will be provided.

Questions about the Terms of Service should be sent to us at [email protected]