At Pattushastra, your privacy matters to us.

We are committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, use, and protect your information when you interact with us through our website, social media, or other platforms.

By visiting our website, creating an account, making a purchase, or otherwise interacting with us, you agree to the practices described in this Policy.

We may update this Policy from time to time to reflect changes in legal requirements or improvements in how we serve you. If major changes happen, we’ll let you know through our website or by email.

COLLECTION OF INFORMATION

What we collect

When you interact with us, we may collect the following personal information:

• Your name
• Contact information (email address, phone number)
• Mailing and delivery addresses
• Purchase history and order details
• Birthday (if you provide it)
• Device information (such as IP address for website security and analytics)
• Shopping and browsing behavior on our website

If you share someone else’s personal data with us (like shipping to a friend), please make sure you have their permission.

USE OF INFORMATION

We collect your data mainly to:

• Process and deliver your orders
• Manage your account and order history
• Understand how visitors use our website (via Google Analytics)
• Offer personalised experiences, such as recommending sarees you might love
• Send important service updates (like order confirmations)

Personalised Emails:
From time to time, we may send you personalized emails based on your purchase behavior — for example, if you often shop silk sarees, we might highlight new collections for you.
We do not send spam. Emails are limited to what’s relevant and meaningful for your shopping experience.

Every email will have an easy unsubscribe option if you no longer wish to receive them.

MARKETING ACTIVITIES

Most of our marketing happens through our social media platforms (Facebook, Instagram).
We rarely send marketing emails unless it’s relevant and personalized based on your preferences and shopping patterns.

We do not buy or sell email lists. Your information stays within Pattushastra.

COOKIES AND TRACKING

We use Google Analytics on our website to better understand how customers interact with our site and improve your experience.

We do not run any third-party advertisements on our site.
We do not allow external advertisers to track you through our website.

For more information about how we use cookies, you can refer to our Cookie Policy.

ACCOUNT DELETION AND YOUR RIGHTS

You have full control over your personal data:

• You can delete your Pattushastra account at any time through the steps outlined on our FAQ page.
• If you delete your account, your profile (name, email, etc.) will no longer be linked to any previous orders.
• However, for legal and record-keeping purposes, we will still retain necessary information like order history, addresses, and transaction records.

If you want to access, update, or delete your personal data, feel free to reach out to us.

PROTECTION OF INFORMATION

We take appropriate measures to safeguard your personal data against loss, theft, misuse, and unauthorized access.
Your information is stored securely, and only authorized Pattushastra staff have access to it when necessary to process your orders or assist you.

We will never sell, rent, or share your personal information with third parties without your consent, except when required by law.

We are committed to keeping your trust and ensuring that your data stays safe with us.

CONTACTING US

If you have any questions about your personal data, this Privacy Policy, or if you’d like to raise a concern about how we handle your information, please reach out to us.

You can contact our Data Protection Officer through:

Email: [email protected]
Office Address: 11A, Jalan 11/9, Seksyen 11, Petaling Jaya, 46200 Petaling Jaya, Selangor, Malaysia

When contacting us, please mention “Data Protection Query” in your email subject line or letter heading.
This helps us respond to your request quickly and accurately.

We are committed to handling all queries, requests, and concerns fairly and as promptly as we can.

GOVERNING LAW

This Policy and your use of this Website shall be governed in all respects by the laws of Malaysia.

UPDATES ON DATA PROTECTION POLICY

We’re committed to keeping your personal data safe and handling it with care.
To stay aligned with industry best practices and changes in legal or regulatory requirements, we may update this Privacy Policy from time to time.

We reserve the right to amend the Policy at our discretion.
When we make changes, the updated version will be posted on our website at https://pattushastra.com.my/about/privacy-policy/.

By continuing to use our platforms and services after updates are published, you agree to be bound by the latest version of this Policy.

We encourage you to check in on our Privacy Policy page occasionally so you’re always informed about how we’re protecting your information.